Wednesday, 29 June 2016

Correcting errors/root cause analysis

Mistakes happen, that is normal and perfectly acceptable.

The same mistake happening again is not acceptable.

There are many well established techniques for preventing the same mistake happening again. I like the sites below. Remember these key points

  • Processes fail, not people.
  • back to standard fixes are just fire fighting. e.g. fix a puncture
  • improving the standard is what you want. e.g. puncture proof tyres, new route with less debris.